Shipping policy
## Shipping Policy
At Brain Train Toys, we know that when parents order a toy, they are not just buying a product. They are choosing a meaningful tool for learning, play, and development.
That is why we try to make delivery simple, reliable, and transparent.
We carefully package every order to help ensure it reaches you safely and in good condition.
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## Where We Deliver
We deliver all across Bangladesh.
**Inside Dhaka:** Home delivery available
**Outside Dhaka:** Delivered through trusted courier partners
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## Estimated Delivery Time
**Dhaka City:** 1–3 working days
**Outside Dhaka:** 2–5 working days
Please note that delivery timelines may vary depending on your location, courier availability, weather, public holidays, or other operational factors.
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## Shipping Charges
**Inside Dhaka:** ৳60–৳80
**Outside Dhaka:** ৳120–৳150
The final delivery charge will be shown at checkout or confirmed during order verification.
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## How Orders Are Processed
- Orders are usually processed within **24 hours** after confirmation
- Our team may contact you by phone or message before dispatch
- Once shipped, tracking details may be shared where applicable
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## Before You Place an Order
To help us deliver smoothly, please make sure:
- Your **name** is entered correctly
- Your **phone number** is active and reachable
- Your **full address** is complete and accurate
Incorrect information can delay delivery or lead to failed shipment attempts.
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## Delivery Delays
While we always try to deliver on time, delays can sometimes happen due to:
- Public holidays
- Nationwide disruptions
- Heavy courier pressure during campaign periods
- Weather-related issues
We appreciate your patience in such situations.
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## Failed Delivery Attempts
If delivery fails because of:
- Incorrect or incomplete address
- Unreachable phone number
- Recipient unavailable during delivery
then re-delivery may be subject to an additional charge.
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## If There Is a Delivery Problem
If your parcel arrives damaged, or if you face any delivery-related issue, please contact us as soon as possible. Prompt communication helps us review the matter faster and support you better.
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## Promotional Shipping Offers
From time to time, Brain Train Toys may offer **free delivery** on selected products, bundles, or promotional campaigns. Any such offer will be clearly mentioned on the website or during checkout.
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## Contact Us
For any shipping or delivery questions, please contact us:
**Email:** operations@braintrain.toys
**Phone:** +8801700828516
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At Brain Train Toys, every order we send carries more than a toy. It carries intention, learning, and a belief in better childhood development.